Access various support channels to assist you to take care of your problem in the easiest way doable. All the support channels are integrated into the application, making use of artificial intelligence (AI) algorithms to advise the most beneficial channel to take care of your difficulty.
Support package stacks have the best combination of support offers and patches for the person components, Hence strengthening high-quality and reducing complete cost of ownership.
proactive support suggestions for every webpage - run by AI and curated by SAP support for the software
Routine a Supervisor helps you to e book a fifteen-minute simply call by using a support manager on your medium or superior precedence support situation which has a two hour direct time below the following disorders:
three Further service fees could utilize with support supplier switches, changes on the contracting parties or support provider switches, including CPI boosts carried over accordingly.
From its inception, SAP's Purchaser Support has stood out for its expanded position past bug fixes and issue resolutions. Day by day jobs contain solving tickets and resolving difficulties, all aimed toward maximizing consumer business enterprise price, securing investments, and optimizing SAP operations. We've been a proactive organization more info companion dedicated to aiding customers realize their targets.
SAP yet again sets the standard in buyer support innovation, with SAP for Me regarded for its here AI-powered capabilities, individualized user knowledge, and seamless support services. Very pleased to become honored with the ASP!
A very well-documented circumstance much better facilitates processing and saves time Learn more with regards to the Get Support software.
Benefit from our intensive reporting capabilities customized to your preferences, covering historic data and true-time statistics even though ensuring accessibility just for related stakeholders.
SAP SE and also the Client have the proper to terminate this Agreement by created discover at any time. Section 2 and three to this Settlement shall endure in case of this sort of termination.
The adjustment isn't going to symbolize an increase in record charges for SAP support offerings. Affected shoppers and companions will probably be notified in accordance with the respective regionally agreed contractual stipulations. Go through the full assertion in English or German.
Should you be an on-premise buyer, be sure your remote connection is open up and supply certain, valid communication details. See SAP Know-how Foundation Posting 2633442 for facts.
Frequently, companions also conduct support-related actions as an element of those implementation and Procedure services check here and may have interaction with SAP’s support organization on behalf of customers.
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